Frequently Asked Questions

How do Mountainist rentals work?

Get the scoop over here.

What if I'm late in returning my gear?

Don’t be late. The last day of your rental period is the agreed upon return time and should be dropped at a UPS location no later than 12pm on your return date. Any returns on the following day will incur a $50 charge for each late day until your late charges have exceeded the full retail cost of the gear. This is to encourage on time gear rentals so other customers do not miss out on their gear.

What if I accidentally stain or damage the gear?

The required insurance fee you pay at checkout covers minor repairs if the gear rented from Mountainist is damaged during normal use. The charge for the insurance service is $3-5 per item and will appear as a separate line item during your checkout. Mountainist insurance does not cover loss or damage to the gear caused by theft, abuse, misuse, neglect, intentional acts or failure to follow the instructions provided for proper use and care of the rented gear. You will be charged the full replacement price (price of gear + sales tax) for any gear with significant damage.

How do I cancel my order?

Any order that hasn't yet been prepped and packed for shipment (typically 4 days before your rental begins) is eligible for cancellation. To cancel, please contact us at rentgear@mountainist.com. If you cancel your order 14 days or more in advance, you will get a full refund. If you cancel less than 14 days out, you will be charged a $20 cancellation fee.